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Sisters Find Success Helping Local Businesses

Local Businesses Philadelphia Our Town America

Six years ago, sisters Heather Wahl and Jess Damiani were both unemployed and wondering how they’d make ends meet for themselves and their children. Today, Wahl and Damiani are supporting their families — while helping new families get acquainted with their communities. Wahl and Damiani are franchisees with Our Town America, a nationwide company that connects local businesses with new residents in their communities through direct mailings of gift certificates and free product offers from local companies. “It takes the trauma out of moving into your new home,” said Damiani. “It’s a vehicle for mom-and-pop stores to reach out to their local community. It’s also a vehicle for national companies to have that small-town feel.” The sisters have been so successful — they’ve been top franchisees for the past three years — that CEO Michael Plummer surprised them during the company’s national convention by giving them a new territory, for free. “I wanted to give them something that’s equal to their efforts and allows them the opportunity to grow,” said Plummer, who also presented the sisters with personalized watches. “I wanted to give them more than a trinket. They earned it.” Wahl, who lives in Warrington, was the first to discover Our Town America. After losing her job in commercial construction, she started a vending company and was looking to buy routes when she stumbled upon the company. “I went over to Jessica’s and said ‘Hey, what do you think about this?’ She was like, ‘OK.’ It was that simple,” Wahl said. “It fit into our lifestyle, the flexibility of it, being able to make our own hours. It wasn’t a big investment. There was no overhead, no brick-and-mortar storefront. It couldn’t have been better for us.” They scraped together the money to buy franchise territories surrounding their own neighborhoods. They scheduled visits with businesses around their children’s schedules. “It was easy for us to pick the kids up, drop them off at school, go on field trips,” said Damiani, who lives in Lower Providence. “We were still very close to home. As we became more successful, we expanded that (territory).” Today, their territory includes all of Bucks County and parts of Montgomery, Chester and Delaware counties and parts of New Jersey. About three years ago, the sisters hired an assistant who makes cold calls to local businesses and schedules their one-on-one appointments. But it wasn’t always so easy. A few times, they were tempted to give up on the business, Wahl said. “My skill sets weren’t built yet,” Damiani said. “I didn’t have the experience under my belt. I don’t think I had found my groove.” But the sisters kept at it, driven by their desire to succeed and a healthy dose of competition. “It was hard,” Damiani said. “And it was scary. But once we got our feet wet and saw we could do this, we really took off.” Wahl, 42, and Damiani, 43, said being in business together has strengthened their relationship and allowed them to be there for their kids, who range in age from 9 to 13 years old. “It’s giving me a lot of freedom to be the mom that I would want to be for my kid,” Wahl said. “I ran the book fair at her school. I volunteered every Monday when she was in third and fourth grade. It’s allowed me to give the appearance of a stay-at-home mom for my daughter but also work. There’s no amount of money that can replace that. And financially, we’re doing well. People ask me, ‘How good can that be?’ It supports two families. You tell me.” Read article here as well… Source: PhillyBurbs.com Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

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Hy-Vee Store Sets Sights on Its Newest Neighbors

Moving to a new area is always a stressful event, and most businesses recognize the importance of making a good first impression on new customers. So, being the first supermarket to greet a family to town and offer them free groceries as an incentive to visit a store can be a great way to generate loyalty as those customers begin establishing new shopping habits. Brad McAnally, store director for Hy-Vee here, explained that people who have recently moved to the area can be otherwise difficult to reach with traditional circulars or other print ads. “When new people come to town, the first thing that they do isn’t getting a subscription to the newspaper,” he told SN. “They like to feel things out. So, you’re generally going to miss them for a period of time when they move to town.” “That first moment is key. The hardest part of running a grocery store is getting them in the door. And it’s hard for people to switch grocery stores. So if they’re new to town, how do you get them in your door first?” McAnally addressed this challenge at his location by developing a locally exclusive partnership with Pinellas Park, Fla.-based Our Town America, a national new mover marketing company that sends targeted mailers with high-value coupons to families that have just moved to the Saint Joseph area. According to information supplied by Our Town America, his store’s program costs about $150 per month and targets an average of 114 New Movers per month. Of those who receive the mailers — generally coupons for $10 of free groceries — the response rate is almost 22%, or about 24 potential new customers each month. “They can use the coupon however they want to,” he said. “It’s a $10 bill basically, asking them to come check out our store.” These new shoppers also tend to browse the entire store and check out different departments, McAnally has noticed. The coupons have also provided a source of customer feedback, which is almost always positive, he said. “The cool thing is when they get done using these coupons, there’s a questionnaire that they can fill out. And I get a lot of those back. Out of the hundred or so that we send out per month we get about 10 back. They say, ‘We love your store, glad we got the coupon, I’m a loyal shopper.’ And I’ve had people over the years tell me, ‘Hey, the first time I came into your store was because I got that welcome thing in the mail.’ I hear that all the time.” Register for Supermarket News to read article article. Source: Supermarket News Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

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IFA Franchise Congress Members Strengthen SBA, Lawmaker Ties

In Florida’s 10th District, Our Town America owner Michael Plummer Jr. hosted Rep. Bill Young’s (RFla.-10) Legislative Director Brad Stine. With the congressman recovering from recent surgery, Plummer used this recess opportunity to build a productive relationship with Rep. Young’s key staff. After a facility tour and explanation of how Our Town America operates within the community, key franchise issues such as access to capital and health care reform were discussed. Read More Here… Source: International Franchise Association Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

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Grocery Stores Making Lasting Impact With New Mover Direct Mail Programs

Grocery Store New Mover Marketing Our Town America

Millions of Americans, 40 million a year according to the most recent census, move each year and are forced to develop a relationship with their new “go-to” grocery store.   More important than their staple pizza joint or dry cleaner, their grocery store is like their home away from home – it’s where they get food for their family, prescriptions to make it through the day…heck, some even do their banking there.   It’s a one-stop shop to knock out the honey-do list, so it’s important to find the store that “fits” the family. Read More Here… Source: PR News Channel, January 2012   Brittany N. JohnsonBrittany is the head of Our Town America’s corporate marketing department. She specializes in digital and print media, social media, and public relations. […]

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Grow Your Business and Own Your Customers

Local Grocery Store Testimonial Our Town America

Create Your Loyal Customers If you are a Coffee shop owner you want customers who will only come to your shop when they want coffee.  If you are a mechanic you want to be the only one that your customers turn to for all of their automotive needs.  Indeed, every business owner dreams of having loyal customers who only come to them when they have a need for their particular goods or service.  Getting them through your doors the first time is often the biggest concern and biggest expense but that shouldn’t be your only focus.  Of course you have to have an excellent product or service BUT that in it self is not enough.  Once you get them in the door you must also provide superior customer service to truly gain a loyal customer. Get to know your customers. This happens by interacting with your customers and making sure your staff does as well.  Provide personalized service. Regular customers like to be called by name. When you consistently provide good service a relationship is formed between you and your customer that makes doing business a pleasant experience. The Power of Thanks A little Thank You goes a long way.  People like to be recognized and appreciated.  You can encourage and gain loyal customers simply by genuinely thanking them for doing business with you. Without the Customer There is No Business  Educate your staff. DO NOT lose customers due to the following common customer complaints: Rude irritable staff that seem to have more important things to do – like cleaning or rearranging merchandise. Staff who help the customer while talking on the phone – or talk on the phone while the customer waits. Staff that continue to talk to other employees or a friend while the customer is waiting. Failure to follow up or unmet expectations. Not correcting errors promptly. Negative atmosphere.  Treat customers as if you were going to lose them if you fail today. It may be true. Never forget that good, loyal customers are hard to come by.  Remember their value and do everything in your power to keep them because they can simply choose at any time to stop being your customer. Michael Plummer, Jr.Michael Plummer, Jr. is Our Town America’s President and CEO. Michael strategically leads Our Town America while maintaining our core principals of connecting new residents to the local businesses in their communities. www.ourtownamerica.com […]

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